Activinsights Ltd offer a full 1 year warranty period. This covers any fault with your GENEActiv products, along with the shipping costs of returning the products to us and sending serviced/replacement units.

We also recognise that many research studies and clinical trials continue for long after our warranty period expires.  For more details on our on-going product support, please contact [email protected]

Returns Process

On the rare occassion that you do discover a fault with one of your GENEActiv devices, this must be reported to us by email to [email protected], within 4 weeks of discovering the fault.

We will then issue you with a GENEActiv Returns Form – upon receiving this, please complete the form and post it back to us with the device, within 4 weeks of receipt.

Returns Address:

ActivInsights Ltd, Unit 11, Harvard Industrial Estate, Kimbolton, Cambridgeshire, PE28 0NJ, UK.