Activinsights Ltd offer a full 1 year warranty period. This covers any fault with your GENEActiv products, along with the shipping costs of returning the products to us and sending serviced/replacement units.
We also recognise that many research studies and clinical trials continue for long after our warranty period expires. For more details on our on-going product support, please contact firstname.lastname@example.org.
On the rare occassion that you do discover a fault with one of your GENEActiv devices, this must be reported to us by email to email@example.com, within 4 weeks of discovering the fault.
We will then issue you with a GENEActiv Returns Form – upon receiving this, please complete the form and post it back to us with the device, within 4 weeks of receipt.
ActivInsights Ltd, Unit 11, Harvard Industrial Estate, Kimbolton, Cambridgeshire, PE28 0NJ, UK.